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Social Media Customer Service Training

Manage your reputation, avoid crises & delight through social media customer service training

Tailored Social Media Customer Service Training

Our tailored-to-you, interactive workshop will show you how to win over your audience through awesome social media customer service.

You and your team will be ready to take on the most difficult of customers as well as to win over those who could go on to advocate your brand.

Our social media customer service training will empower your team – showing them how their actions can have an enormous impact on your organisation – including increasing sales.


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How does this work?

  • Includes a comprehensive support package
  • Tailored to your organisation
  • Face-to-face at your place or ours, or online
  • Half or full day session

How you’ll benefit from social media customer service training

You’ll experience an increase in customer retention through social media.

You’ll increase the opportunities for your customers on social media to spend more.

You’ll have the confidence to handle complaints on social media before they escalate.

You’ll be seen as a listening and acting company on social media, and will receive more positive reviews.

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Don’t just take our word for it…

Status Social took a team of enthusiastic customer service operators and turned them into confident social media customer service practitioners!

Our team is now winning customers over quicker than ever on Facebook and Twitter and really understands the nuances of social media customer service.

Highly recommended to any company wanting to take their customer service to the next level.

Sarah Jones | Allison Baby (Graco, Joie Baby, Nuna brands)

The customer service team at Allison Baby had recently taken over the social media customer service for the well-known Graco brand, so demands on the team had grown.

Our social media customer service workshop was designed to show the team how to quickly win over customers – leading to their followers championing the brands among their friends.

The team took part in exercises to build their confidence and then received three-months’ follow up to ensure their new skills were put into practice.

Read More Client Success Stories

Get in touch with our social media specialists

Call us on 01332 776910, email us at or fill in the form below.

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You And Your Results Matter To Us

We think it’s important to measure our activity on social media – and we love it when our clients tell us what they’ve achieved with our help!

To Date, We Have…

Helped generate £17.9 Million in sales through social media (for us and our clients)
Trained 0 workshop and presentation delegates
Managed 0 social media accounts
Managed 0 social media advertising campaigns
Delivered 0 social media strategy workshops
Worked with people in 0 different countries
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