Why HR Professionals Need to Make More Use of Social Media

Posted by on Jan 29, 2021 in Blog | 0 comments

Why HR Professionals Need to Make More Use of Social Media

Whenever the topic of social media and HR are spoken of in the same sentence, there’s a good chance one topic is in mind: recruiting.

From gauging a candidate’s personality and compatibility with a team via their Facebook account or tweets on Twitter, to thoroughly exploring their professional career on LinkedIn, social media is an exceptional tool for HR professionals.

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Leading Through Crisis in a Contact Centre

Posted by on Jan 13, 2021 in Blog | 0 comments

Leading Through Crisis in a Contact Centre

Love them or hate them, contact centres like many businesses are under immense pressure to deal with significantly increased customer engagement.

Guest blogger Barbara Lawther explains how contact centre leaders can help their teams through the pandemic and beyond.

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